Kashwaree customer care
Refund & Return Policy
We want every Kashwaree order to reach you safely and as described. This policy explains when a return, replacement or refund may be requested.
Last updated: 03 August 2026
Eligible Returns
A return request may be accepted when you receive the wrong product, the product is damaged or leaking on arrival, the product is expired, or there is a verified manufacturing defect.
Items We Cannot Accept
For hygiene and safety, we cannot accept products opened or used due to a change of mind, dissatisfaction with results, or an allergic reaction. Products without their original seal, packaging or proof of purchase are also not eligible. We recommend reviewing ingredients and performing a patch test before use.
Requesting a Return
Notify us within 48 hours of delivery. Include your order number, clear photographs or video of the item and packaging, and a short description of the issue. Requests received after this period may not be eligible.
Review Process
Our team will review a complete request within 48 hours. We may ask for more information or request that the product be returned for inspection before approving a resolution.
Refunds
Approved refunds are made by bank transfer within 7 business days after the returned item is received and inspected. Original delivery charges are refunded only when the issue was caused by Kashwaree or the product supplied was incorrect, damaged or defective.
Exchanges
An approved exchange is subject to stock availability. If a replacement is unavailable, we may offer an alternative product or a refund.
Order Cancellations and COD
An order may be cancelled before dispatch by contacting us promptly. Once dispatched, it is handled under this return policy. Cash-on-delivery customers should inspect the external parcel condition at delivery and report visible damage immediately.
Contact Us
Kashwaree, No 79, Poruwadanda West, 12440, Sri Lanka · +94 77 829 9666 · kashwaree@gmail.com · WhatsApp: +94 77 829 9666